****** by home choice

In June 2020 I bought an 2 electrical URNs cash from home choice and one of the urns was leaking and it was returned the following day after collecting it from Maponya mall. Until this day home choice is not giving me any joy in replacing the leaking urn neither refunding me. all they do is to sent me from pillar to post when I call their call center all the time I am told that the urn is awaiting assessment their assessment take forever. I ran out of my patience because they are failing to refund me and they are sitting with my money together with their urn. I feel ****** by them.