MG
Michelle G

1 reviews | Active since Feb 2015

27 Feb 2015, 12:21

*******s, after paying, they want more

Hi <br> My name is Michelle Govender and I am totally unsatisfied and now basically disgusted with these guys above mentioned. During the month of November last year I was contacted by a consultant of Homechoice regarding my installment payment and when I queried the total amount still outstanding, I was given an amount balance of R1000,00. I then at the end of November paid an amount of R300,00, at the end of December paid an amount of another R300,00 and at the end of January an amount of R150,00 just to be on the safe side. To me the balance I have paid is a total of R1050,00, R50,00 over the stipulated balance owing as stated by the consultant in November last year.<br> Now during the month of February this year to date, I have been getting ongoing phone calls from Homechoice regarding payment to my account. This to me was becoming a bit annoying and ridiculous as according to my calculations my account should be by now paid up and maybe over. When I queried with many of the consultants regarding this, they see to be dumb founded to the fact that I have paid my installments, in fact they seem to be telling me that my last payment was at the end of October last year. How is this so!!!!

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Replies (1)
Homechoice
Homechoice's reply27 Feb 2015, 14:28
Official
Hello daph2912,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team