DS
Duduzile S

1 reviews | Active since Jul 2020

08 Jul 2020, 12:28

*******

I made a purchase after close to a month of not receiving the order and constant misleading from the store as they sent a email saying I received and returned the order but I never did receive anything they can't even give any signed documentation showing I received or returned anything I requested a refund as I paid cash instore but now they have refused as say order left but day of cancellation not even the courier could identify my order but I'm not even receiving the order as I'm collecting instore they quick to take cash but can't return after they saying only way to receive money back was to submit a bank statement how when I paid cash upfront instore they now don't want to return my money after not being able to meet their requirements to after a month

0
Replies (2)
Homechoice
Homechoice's reply08 Jul 2020, 12:45
Official
Hi Duduzile.

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice
DS
Duduzile S's update08 Jul 2020, 14:04
Reviewer Update
You call that a response im not looking for your computer generated response you have no stand to withhold my money you did not give me what had purchased you then tell me I can't get my money back cause it left Cape town its within my consumer rights as you did not give me my goods within the period given and still lie saying that I received when I didn't and that I returned stock you have no legal standing this is after I was told to wait for my refund by the manager at the store within 5-7 days now that have to give me my money you tell me about stock leaving Cape town when I was to receive it weeks ago