GM
Glenrose M

1 reviews | Active since Oct 2016

22 Nov 2016, 08:18

*******

<p>I ordered comforters from Home choice mid Aug for R1599 and then in Sept I decided to settle it and I paid R1800. Now H/choice claims that I owe the further+- R300 because I didn't call them to settle the account I have ask where is the outstanding balance is for, one of agents said it was interest which is ridiculous the account was paid up within 30 days. I will not pay them because the account is supposed to be settled and if this is how they treat their customers I will not be doing any business with them and they can tell their agents to stop harassing me with their 1000 calls. I am not happy, Im being ********** and no one can explain these charges and yet I'm expected to pay . a/c ********** 08</p>

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Replies (1)
Homechoice
Homechoice's reply23 Nov 2016, 08:37
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team