Ridiculous return and refund policy

I am in utter disbelief!!! Your consultants are so damn rude, they put the phone down on me while I was talking. I placed an order on 15 February 2025 thinking that it was a set of luggage that I was purchasing however after processing payment and was reviewing my order I noted that I had purchased only 1 luggage. I immediately sent an email asking for my order to be cancelled. Now I understand that it was the weekend and therefore this will only be attended to on Monday. I called in this morning and to my disbelief the first consultant I spoke to told that my order is already out and if it's delivered I need to return it. I told her that this was unacceptable as I do not want the goods, they should inform the courier not to deliver them, she put the phone down on me. I called again and the guy I spoke to said I'd get an sms to confirm that my order has been cancelled which I have not received however what shocked me was him saying I'll have to call AGAIN and request a refund once my cash order has been cancelled. Now this sounds absolutely ridiculous to me and unheard of, I am certain that this policy is not in line with consumer protection Act. I have placed many orders online and have never heard of a requirement that I have to call multiple times before my refund is processed. This was my first an last time ever purchasing anything from Homechoice. I want my refund!!!!!!!