AZ
Anita Z
1 reviews | Active since Sept 2012
26 Jun 2015, 12:38
Ridiculous response on returned goods
I received a message dated 11 June form you telling me you are waiting fo rthe products i sent a looong time ago really???? <br> <br> Seriously home choice, i sent an email on 20 May written as follows:- \ sent my linen back to you as per the Hello Peter complaint follow up that you made. The tracking no is PE 805 498 213 ZA. It was a total of R62.90 which you said you must reimburse me when i send faxed receipt which i did!!!! for crying out loud
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Homechoice's replyOfficial
27 Jun 2015, 07:37Hello anitaz,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply27 Jun 2015, 07:37
Official
Hello anitaz,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team