Revolting service and False advertising

A month ago I ordered a bed from homechoice. Two weeks ago it got delivered after waiting quite a while for it. It arrives late and it’s incorrect! The base is a double size and the mattress is a queen. And the “free gift” that I was promised isn’t there.i called the guy that delivered it he said he would report it and come fetch it. Never heard from him again. I call the call center to report this. The First Lady that assisted Kylan and her supervisor left me holding on the line hoping I hung up. Called again spoke to another lady that apologized and logged a pick up. Was told I must wait 7-14days for the pick up. Kept calling for follow up. No progress. The bed is in plastics in my house. We can bearly move around as we can’t use it. So it can’t be positioned properly. Today marks the 14days and no one has picked it up. A courier guy called me Tuesday wanting to bring the blanket that was supposed to be the free Gift. I asked him when will he pick the bed up he said he will call me back I’m still waiting. I inboxed homechoice on Instagram Danielle asked for my details. And that was it. Since they don’t realize the urgency of this I will need to take this further. I am disgusted by the service.