Returned iron

I bought an iron which stopped working after 4 months of purchase. I returned it on the 30th May 2022 and was promised that I will get it back in 21 days. Today is the 06th of July I still havent received my iron i make calls & send messages everyday & they only tell me that they have escalated the matter. How many escalations should be done before this matter is sorted. I need that iron, its a necessity hence I bought it. We are struggling, my grandson has to iron his school uniform every Sunday. I also need to go to work presentable. Whats worse is that they proudly debit my account for the iron I dont have, now Im paying for nothing, no value for money Im a staunch customer of Homechoice but from now on I will never buy there nor refer anyone. BAD SERVICE EVER