RETURNED GOODS 2 MONTHS BACK - ACCOUNT NOT CREDITED

I purchased goods in December 2017. After realizing that the bedding is small, i called in and requested collection. I was advised that i need to return the goods myself. This was done in January 2018. Before this i was told i was supposed to return within 15 days. i explained that this was never explained to me during the call when i advised that i want to return the goods. I was later told that i may return them. On 26 Jan 2018 the goods were delivered.

Till today my account has not been credited. I am receiving requests to pay despite returning the goods. I have provided homechoice with the details of the delivery and the person who signed for it.

Next thing i know my credit profile will be updated stating that im in arrears.

I have given all the information required and i expect this matter to now be resolved.

I called in now and was placed on hold for more than 15min.