mS
malebo S

1 reviews | Active since Dec 2016

12 Dec 2016, 11:12

Return policy

<p>I bought the Ashton bedding set with them for my mother, the order was placed on the 31/10/2016 and it was delivered on the 12/11/2016. The order was recieved by my husband as i was not home on the day of the delivery, i then took them to my mother's 25/11/2016 as i am not staying with her because she only wanted to use them on the weekend of the 10/12/2016 since she had a celebration at home. she just opened them to see what was inside and did not fit them, the first time she fitted them was on the 10/12/2016 and noticed that they are too small for the bed she tried them on, they were 3/4 bed sets instead of double bed sets. Today i called homechoice to explain the situation to them and they told me that they have a 14 days return policy and there is nothing they can do they wont take the order back because i wanted to exchange it for the right size. How can you be of assistance to us because my mother is a pensioner and she wont pay R616 FOR 6months for the stuff she cant use. Malebo</p>

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Replies (1)
Homechoice
Homechoice's reply12 Dec 2016, 12:01
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,