bS
bongani S

1 reviews | Active since Dec 2013

17 Mar 2015, 17:36

return of goods

not happy with service of homechoice , firstly they convince to buy and their book and rules state that if you don't like the goods sms return,<br> 1. on 26th of February I have sms RETURN<br> 2. 27th got sms respond saying if I am not contacted, within 24hrs they will call me.<br> <br> today its 17th march I receive a statement of how much should I pay,<br> truly I wont pay this items, I was even thinking of changing the items and get something but no I don't want anything.<br> can they please come and take their stock and cancel me in their books.<br> they are only good in calling when they want their money

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Replies (1)
Homechoice
Homechoice's reply18 Mar 2015, 15:46
Official
Hello bis@2471,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team