Return Impossible

I made a purchase on homechoice on the 3rd of April 2022 for two quilt sets. On 7th of April I received the order and realized that one of them was an incorrect size. I contacted homechoice on the 8th to return the incorrect order via an sms. The caller who contacted me asked for my ID but couldn't trace the order to my ID. The assumption made that the order was made against my husband account. After a number of times I was advice that they will need to contact my husband. On contacting my husband they also asked for his ID but could also not track it to any account number. Since the 8th till now, we were tossed to and for until the 22 April. We spoke to an agent Boniswa and luckily this time both of us were in the same space. After being asked a number of questions with no success she then asked for the order number. Only then she picked up that we made a cash payment and hence our ID were not picked up. She then rudely informed us that there is absolutely nothing she can do for us since the 14 days has lapsed.