RETURN & CASH REFUND: Gina 20 Piece Queen Set

AWAITING FEEDBACK ON CASH REFUND OF R4703 TO THE FOLLOWING BANK ACCOUNT??? called on Friday to follow up on the R4580 cash order and R123 postage fee refund to be paid into my bank account as communicated below. I was left to just hold the line 'mam.... FOR 13 MINUTES!!!!!... and no-one picked up again while I where ON HOLD. Think I would still have been on HOLD. Call Centre Agents do not want to transfer me to a MNG. Please escalate this matter to the Management/Owners of Home Choice. This is unacceptable. We received the Gina 20 Piece Queen Bedding Set as a Cash Order on the 20th of May and returned it on the 22nd of May 2015 to Home Choice, Private Bag x28 CAPEMAIL 8003. The quality of the material looked like a PEP store special and no-one can sleep comfortable and soft with so much sequence. Not at all what we expected and how it looks in the catalogue. <br> I spoke to one of your consultants on Monday, June 01, 2015 15:23 & he advised me that Home Choice have not received the parcel back. THIS IS NOT THE CASE ~ Please see attached mail from the Post Office, it has been at your Hub since the 26th of May 2015. Please refund cash amount of R4580.00 plus the insured parcel cost