RETRENCMENT

I APP**** FOR RETRENCHMENT AND WAS TOLD I DON'T QUALIFY AS I APP**** LATE. I EXPLAINED THAT MY BABY WAS IN HOSPITAL AND I DIDN'T GET THE CHANCE, STILL THEY REFUSED TO ASSIST. FURTHER IF YOU LOOK AT THE TERMS AND CONDITIONS NO WERE ON IT AROUND THE TERMS AND CONDITIONS OF RETRENCHMENT DOES IT STIPULATE A SPECIFIED TIME TO CLAIM. THE OTHER THINGS HAVE IT.<br> I HAVE TRIED CALLING AND SENT EMAILS AND NO1 WANTS TO HELP. THE CALL CENTER PEOPLE PHONE AND HARASS ME CONSTANTLY. AS MUCH AS 3 TIMES A DAY.<br> WHILST I HAD THE FUNDS I PAID MY ACCOUNT I WAS TOLD BY NERICE 'NO1 ASKED YOU TO PAY IT WHILE YOU HAD THE FUNDS' <br> PLEASE HELP AS THIS COMPANY IS BEING UNFAIR. I HAVE ALL THE EMAILS TO AND FRO.