RETAIL COMPANY IS A ***** AND DO NOT RECOMMEND TO ANYONE TO BUY HERE

I made a purchase for my girlfriend through HC for a set of luggage. when the order got delivered to us, to our surprise it wasn't what we ordered.

we returned the wrong order and got confirmation that homechoice has received the goods.

We contacted homechoice on several occasions to request our money back but have since been taken from pillar to post and nothing constructive comes out of it. There is a common thing that all the consultants ask for when they dealing with us, its like they are trained to say the same thing all of them...."Can we please have your Bank account details so that we can direct the funds there and you should receive the money in your account in the next 5-7 working days"

its 3 weeks now waiting for the money and it still is not deposited into our account

i contacted customer care earlier today and asked the consultant if they do cash refunds and she said yes they do the money will be deposited into the account that we (customer) will provide.

overall i do not recommend anyone to invest their money in buying from this company, you will end up in regret without your proper item that you ordered, as well as without the money you spent paying for that item as these people are ****** and will keep repeating the same thing when you call them but nothing happens after.

i am disgusted by the overall treatment that we are receiving from the company's customer care consultants really, they are annoying and not customer friendly at all and not afraid to cut your call if they feel the need to do so without helping you as the customer.

I wonder whatever happened to the expression

"THE CUSTOMER IS ALWAYS RIGHT, AND SHOULD BE KEPT HAPPY AT ALL TIMES"