TH
Tracy H
1 reviews | Active since Dec 2021
02 Dec 2021, 16:26
Restonic Airloom Bed Set with Home Choice
Bought a 'Restonic' queen (mattress & base) with extra length and a Restonic three quarter (mattress & base) from Homechoice in August 2019. Within 2 days after delivery, I reported that the base creaked very loudly, I would prefer them to replace it. It was lockdown, so my query took about two months to be attended to. Eventually the base was swapped for a better, non-creak base. Then in May 2020, my daughter called me to her room, to show me her mattress. It had collapsed and the coils were sticking out on one side of the mattress. My mattress had also collapsed on one side. I didn't realise how bad it had collapsed until I turned the mattress. I reported the 2 faults to Home Choice. If I didn't sit on them and nag them and email them continuously - I would not have been helped. I think after a few threatening emails of going to social media got them to eventually replace the two faulty mattresses. Not long after they had done so, my daughter and I noted that the mattresses felt as if they were going to do the same thing. I've contacted Home Choice, and they want to collect the beds - and only credit me, once they have collected the beds. What am I supposed to sleep on? It has been 12 months of waiting and following up with Home Choice and I've had the worst customer care service. Please be very careful when purchasing the Restonic Airloom bed set. They are not very strong and I refuse to have them replace the mattresses again.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
03 Dec 2021, 07:39Hi Tracy.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice's reply03 Dec 2021, 07:39
Official
Hi Tracy.
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
We’re very sorry to hear about the poor service you experienced.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
TH
Tracy H's updateReviewer Update
20 Jan 2022, 08:06Restonic/Home Choice are procrastinating with my 2nd mattress replacement/refund that has defaulted. I logged a complaint, two months after receiving the 1st replacement.
First I reported it to Restonic, then was told to log the complaint with Home Choice, which I did. I am now told that only one of the 2 beds sets were given in as a complaint. I am also given the option to either upgrade to a more expensive mattress and pay in an excess and/or pay for the warranty (that only lasts 2 years after date of 1st purchase) which has now lapsed.
I bought these two beds and have had problems since I received them, and the 2nd lot, after being replaced. I have waited a year for Homechoice/Restonic to start the process and they still try and get me to upgrade. Won't give me a refund, because it's not under guarantee anymore. I will never support Restonic ever again. They come across as helpful, but in fact - haven't helped me at all. Big dissapointment.
First I reported it to Restonic, then was told to log the complaint with Home Choice, which I did. I am now told that only one of the 2 beds sets were given in as a complaint. I am also given the option to either upgrade to a more expensive mattress and pay in an excess and/or pay for the warranty (that only lasts 2 years after date of 1st purchase) which has now lapsed.
I bought these two beds and have had problems since I received them, and the 2nd lot, after being replaced. I have waited a year for Homechoice/Restonic to start the process and they still try and get me to upgrade. Won't give me a refund, because it's not under guarantee anymore. I will never support Restonic ever again. They come across as helpful, but in fact - haven't helped me at all. Big dissapointment.
TH
Tracy H's update20 Jan 2022, 08:06
Reviewer Update
Restonic/Home Choice are procrastinating with my 2nd mattress replacement/refund that has defaulted. I logged a complaint, two months after receiving the 1st replacement.
First I reported it to Restonic, then was told to log the complaint with Home Choice, which I did. I am now told that only one of the 2 beds sets were given in as a complaint. I am also given the option to either upgrade to a more expensive mattress and pay in an excess and/or pay for the warranty (that only lasts 2 years after date of 1st purchase) which has now lapsed.
I bought these two beds and have had problems since I received them, and the 2nd lot, after being replaced. I have waited a year for Homechoice/Restonic to start the process and they still try and get me to upgrade. Won't give me a refund, because it's not under guarantee anymore. I will never support Restonic ever again. They come across as helpful, but in fact - haven't helped me at all. Big dissapointment.
First I reported it to Restonic, then was told to log the complaint with Home Choice, which I did. I am now told that only one of the 2 beds sets were given in as a complaint. I am also given the option to either upgrade to a more expensive mattress and pay in an excess and/or pay for the warranty (that only lasts 2 years after date of 1st purchase) which has now lapsed.
I bought these two beds and have had problems since I received them, and the 2nd lot, after being replaced. I have waited a year for Homechoice/Restonic to start the process and they still try and get me to upgrade. Won't give me a refund, because it's not under guarantee anymore. I will never support Restonic ever again. They come across as helpful, but in fact - haven't helped me at all. Big dissapointment.
TH
Tracy H's updateReviewer Update
09 Mar 2022, 12:19I am writing once again, to express my utmost disappointment in HomeChoice. I have argued this above complaint for almost 2 years. I have been a very good client and always paid up to date, and on time, but when I had a problem with one of your products, the same service was not given to me.
I didn't want to have the beds collected, as I knew that I would most probably wait 2 years to get my refund back, and I need the actual cash, as I do not want to buy a bed from Home Choice. I called and spoke to Siphelele Mlungwana, asking twice, how long would it take to be refunded and I was advised less than a week. I mentioned that I have no cash to buy new beds and I need the refund, as I will be sleeping on the floor.
The two bed-sets, were collected on the 25 February 2022. I was given no paperwork, from the driver and I have had NO correspondence from Home Choice since. I have called a few times to check on my refund, but the customer care service says, it's not reflecting, then will motivate it that it is urgent. I have called back, again today, (3rd time) and the person I spoke to was Lunja (***) telling me that I won't get a refund until they get the beds, which has been noted on the system. I will wait +/- 15 working days for my refund, and then it won't be cash in my account.
I demanded to speak to a Team Leader, and nobody has bothered to call me back. I am currently sleeping on an air mattress, which is damaging my back and causing me to have a lot of discomfort. I have to doctor myself every 4 hours, due to the pain I have in my back.
What am I supposed to do, until 15 working days are up? I will be paralyzed from pain, by then. I seriously am not very impressed with the service from Home Choice and Restonic. I will be going to social media and consumer client care.
I didn't want to have the beds collected, as I knew that I would most probably wait 2 years to get my refund back, and I need the actual cash, as I do not want to buy a bed from Home Choice. I called and spoke to Siphelele Mlungwana, asking twice, how long would it take to be refunded and I was advised less than a week. I mentioned that I have no cash to buy new beds and I need the refund, as I will be sleeping on the floor.
The two bed-sets, were collected on the 25 February 2022. I was given no paperwork, from the driver and I have had NO correspondence from Home Choice since. I have called a few times to check on my refund, but the customer care service says, it's not reflecting, then will motivate it that it is urgent. I have called back, again today, (3rd time) and the person I spoke to was Lunja (***) telling me that I won't get a refund until they get the beds, which has been noted on the system. I will wait +/- 15 working days for my refund, and then it won't be cash in my account.
I demanded to speak to a Team Leader, and nobody has bothered to call me back. I am currently sleeping on an air mattress, which is damaging my back and causing me to have a lot of discomfort. I have to doctor myself every 4 hours, due to the pain I have in my back.
What am I supposed to do, until 15 working days are up? I will be paralyzed from pain, by then. I seriously am not very impressed with the service from Home Choice and Restonic. I will be going to social media and consumer client care.
TH
Tracy H's update09 Mar 2022, 12:19
Reviewer Update
I am writing once again, to express my utmost disappointment in HomeChoice. I have argued this above complaint for almost 2 years. I have been a very good client and always paid up to date, and on time, but when I had a problem with one of your products, the same service was not given to me.
I didn't want to have the beds collected, as I knew that I would most probably wait 2 years to get my refund back, and I need the actual cash, as I do not want to buy a bed from Home Choice. I called and spoke to Siphelele Mlungwana, asking twice, how long would it take to be refunded and I was advised less than a week. I mentioned that I have no cash to buy new beds and I need the refund, as I will be sleeping on the floor.
The two bed-sets, were collected on the 25 February 2022. I was given no paperwork, from the driver and I have had NO correspondence from Home Choice since. I have called a few times to check on my refund, but the customer care service says, it's not reflecting, then will motivate it that it is urgent. I have called back, again today, (3rd time) and the person I spoke to was Lunja (***) telling me that I won't get a refund until they get the beds, which has been noted on the system. I will wait +/- 15 working days for my refund, and then it won't be cash in my account.
I demanded to speak to a Team Leader, and nobody has bothered to call me back. I am currently sleeping on an air mattress, which is damaging my back and causing me to have a lot of discomfort. I have to doctor myself every 4 hours, due to the pain I have in my back.
What am I supposed to do, until 15 working days are up? I will be paralyzed from pain, by then. I seriously am not very impressed with the service from Home Choice and Restonic. I will be going to social media and consumer client care.
I didn't want to have the beds collected, as I knew that I would most probably wait 2 years to get my refund back, and I need the actual cash, as I do not want to buy a bed from Home Choice. I called and spoke to Siphelele Mlungwana, asking twice, how long would it take to be refunded and I was advised less than a week. I mentioned that I have no cash to buy new beds and I need the refund, as I will be sleeping on the floor.
The two bed-sets, were collected on the 25 February 2022. I was given no paperwork, from the driver and I have had NO correspondence from Home Choice since. I have called a few times to check on my refund, but the customer care service says, it's not reflecting, then will motivate it that it is urgent. I have called back, again today, (3rd time) and the person I spoke to was Lunja (***) telling me that I won't get a refund until they get the beds, which has been noted on the system. I will wait +/- 15 working days for my refund, and then it won't be cash in my account.
I demanded to speak to a Team Leader, and nobody has bothered to call me back. I am currently sleeping on an air mattress, which is damaging my back and causing me to have a lot of discomfort. I have to doctor myself every 4 hours, due to the pain I have in my back.
What am I supposed to do, until 15 working days are up? I will be paralyzed from pain, by then. I seriously am not very impressed with the service from Home Choice and Restonic. I will be going to social media and consumer client care.