Respond but don't deliver??!!

I lodged a complaint on hello Peter in January 2015, within a period of 2 days i received a call from Home choice complaints department, and then emails from Rameez Behardien. He was super helpful and followed up and sent me updates etc..... from the 8th of January up until the 23rd of January when he told me my new Urn would be dispatched on Monday..... that's where it ended. I now need to follow up. I keep asking where is my urn, he keeps sending me the same screen dump showing the urn was dispatched on the 30th of January ( 4 days later). In Mid February i again asked where is my Urn, i got the same screen dump saying it was sent on the 30th of January and it can take up to 4 weeks for delivery. I am now in week 5 from the day my new urn was apparently dispatched. Please note it was only dispatched 4 weeks after my complaint was lodged on Hello Peter... so technically i have now waited 2 months from my original complaint and i still have only empty promises!