Request for my statement account not settlement letter

Hello Homechoice I don't understand how you guys work, since the beginning of the week I have been asking my account statement to see how much am owing per items I bought but am failing to get an answer, your, agents told me that they will pass me to the customer service to help me but until today am waiting for that call. I please your customer service team to call me I don't want to have bad name or errors. Instead of sending me the statement you send me an SMS of settlement date , I can't settle my account right now.I need to know my statement so that I know how much are those items I bought.

Please do the right thing.