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Nomusa J

1 reviews | Active since Jul 2020

06 Nov 2024, 10:41

Request for Assistance: Settled HomeChoice Account Still Reflected on Credit Report

Dear HelloPeter team,

I am reaching out for assistance in resolving a long-standing issue with HomeChoice that has persisted for years. Despite multiple attempts to communicate with them, I have not been successful in clearing up this matter. In 2022, I paid off my account with HomeChoice and provided them with proof of payment, including the message that confirmed the total payment due. However, they continue to report this account on my credit bureau record (ClearScore).

Whenever I’ve attempted to discuss this with their call center agents, I’ve encountered rude and dismissive responses. My requests to escalate the matter to a supervisor have repeatedly been ignored. I would greatly appreciate if you could help me ensure that this account is removed from my ClearScore report, as it is fully settled.

Siyanda Marenene is one of the people I've communicated this issue with in 2022 and he promised to get back to me when I sent emails to follow up they never rep**** since then.

Thank you for your assistance in helping me resolve this matter with HomeChoice.

Kind regards,

0
Replies (2)
Homechoice
Homechoice's reply06 Nov 2024, 10:56
Official
Hi Nomusa,

We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.

We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.

Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,
The Customer Support Team
NJ
Nomusa J's update06 Nov 2024, 11:24
Reviewer Update
Below is an email received In September 2022, from your team, assuring me that this matter would be resolved. While the message was considerate and reassuring, I have yet to see any action taken to remove the paid-off account from my ClearScore profile.

I am disappointed by the lack of follow-through and am reaching out once more to request prompt action, as this ongoing issue is unacceptable. Please address this matter as soon as possible.
Thank you for your immediate attention

YOUR EMAIL.

Hi Nomusa Miya,



Thank you for your enquiry and we humbly apologies for the service you’ve received.


The matter is receiving our full attention, and you will receive a call from the relevant team leader once the investigation has been concluded.
Regards

Siyanda Marenene
Consultant and Support CADR Collections
office +***8
email *** address 78 Main Road, Wynberg, Cape Town, 7800