reporting you to the national consumer protection

I purchased a pot set from homechoice and it was delivered on Friday the 31st of July, on 1st August was my eid celebration I cooked in the big pot and the food burnt not to forget there were scratches on the small pot without me even using it, I called the call centre last week and they advised I must take the pots to homechoice in the city and return it and gave me the reference number for it, on Saturday I proceeded to Homechoice in Rissik street and spoke to Malcolm who is the returns manager I informed him that the set was poor quality and not worth the R1999 that it was selling for he very arrogantly indicated that he cannot return or exchange the product.

Kindly note that homechoice is in violation of the national consumer protection act by refusing to return the defaulted goods.

Please respond by email only by close of business today failing which I will report this to the national consumer protection and the ombudsman.

only email communication will be entertained.