Reporting unacceptable service to loyal customers

This homechoice agents are taking there customers for granted honestly. You place an order they deliver it at the wrong address than they expect you as the customer to correct there mistakes..imagine I am in pta but they delivered in Cape Town now they want me to sort out their mess. Honestly it's just bad service after bad and they simply don't care. You call them they finish all your airtime and they don't even bother to call you back. Dissapointed once again