Replacement of TV

<p>I ordered a Television set in April, after a couple of weeks I recived it in May, on the 2nd. The same evening we tried to set it up but it wouldnt switch on, I thought I had maybe incorrectly set it up and so i left it and tried again the next day, still it didnt worl. On the 4th May i called homechoice to report that the tc was not working, I was told by the lady that someone would collect the set and it would be replaced. i took the refence number down that she gave me and waited to be contacted. A couple of days laer i called and was told that they had escalated it and It was not yet 14 days, but someone would call me. I recived a call in the week following from a lady from customer care who said that she was following up and also told me that someone would call me to collect the set in 72 hour, fast forward a week and I am still waiting for the person to call me to collect the set, today is the 24th May and i have been waiting since the 4th, the month is fast ending and I am going to be expected to pay for this faulty television tat no one has collected. </p> <p>As far as I know, you advertise that if something is faulty or is no longer wanted you have a 14 day return person. Its been over 14 days, my statement has this item already reflecting for payment. When will this issue be sorted? I dont think its fair that i should have to end up paying for something that is obviously not working. </p>