Repairs and service...or lack thereof

Item: Homechoice
Rating: 1
Author: Tshepang K

<p>We purchased an LED TV in October of 2016,less than 6 months later the TV wont play. we called homechoice many times to try and have it fixed and they want a box????? unfortunately we dont have space to keep a box for 17 years and for that reason they cant come get the TV nor can they send a Tech to come see whats wrong with it. they give us a number that goes unanswered for the whole day. so do we keep paying for this broken TV or are you gonna do the right thing and send someone to come fix it. and NO we don't have the BOX.</p>

Helpful (0)

Replies (2)

Homechoice's replyOfficial

06 Apr 2017, 10:12

Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Homechoice's reply06 Apr 2017, 10:12

Official

Tshepang K's updateReviewer Update

11 Apr 2017, 11:25

Helllo. I am still to receive any correspondence or attention to my complaint. Does it honestly take Homechoice a week to get in touch with their customers??? I am patiently waiting with a TV that doesn't work. This is beyond Poor complaints resolution.

Tshepang K's update11 Apr 2017, 11:25

Reviewer Update