Remove washing machine from my account

I am very disappointed with home choice customer service, I have seen a company with such a big name but mistreat their customers like this.

I bought a washing machine in June in June this year, when I received it it wah faulty and reported it to them and took them a month to fetch it from my house they fetched it on the 26/08/20

Since I have been fighting them to remove it from my account and each time I call I get defferent stories from their rude consultants, I have emailed this company, I call them every week but no one is willing to assist me, I am now paying for a washing that I don't not have.

This is the worst service provider I have ever had to deal with, I wouldn't advise anyone to buy from this company or even open and account with them.