Remove the Order from my Account

I have been struggling since October to get someone to remove the Bunk Bed that I never got , Home choice service on big Items is unacceptable. Spoke to the Contact Centre people nobody is getting back to me even spoke to the Supervisor Toni Kennedy she is also not getting back to me. How can I be charged for a Bunk that I never got so the response I'm getting from Home choice is that the bunk is at dispatch and they need to submit it back to home choice in order for them to take it off , so who's problem is that mine no* they need to get hold of dispatch and sort this out I cannot be charged for it coz i never signed for it.<br> Account Number : *** , Urgent feedback is required because the contact Centres service is very bad. The order number is ***3<br> 21/10/2015<br> Indigo kids' bed <br> Await Urgent response<br>