Refusing to refund a cash purchase without giving me reasons as per the Consumer Protection Act's requirement

I purchased on the online store at HomeChoice using my debit card at the amount of R 5496. I erroneously entered the delivery address in the billing address section. Upon noticing this, I immediately contacted HomeChoice to correct the delivery address and one, Nosiphiwo Qukwana, merely rep**** by telling me the matter has been escalated to the ***** division and that I should submit my ID copy. I obliged and submitted the required documents. I then got a call from the Cape Town office and the lady on the phone asked for my correct address and informed me that the parcel would be redirected in a week. A few days later, I received an sms from HomeChoice telling my that my goods had been returned and my account credited. When I went online hoping to use the credit to re order the goods, the system expected me to pay afresh and my credit was not reflecting. I called HomeChoice immediately and the lady informed me that I have to request a refund instead and then reorder once I get my money back. I did so and got an sms asking me to submit my proof of payment. I sent the bank statement to the email address reflected in the sms. The following week I received yet another sms telling me that my refund was not approved. It has been three weeks now struggling to get either my goods or my money from HomeChoice. I still sit without money, without the goods and without any reasons about why my order could not be redirected or refunded. I will get my money HomeChoice, just watch. Once I get it, I am cancelling my online profile with you and never buying from your store again.