YW
Yolani W
1 reviews | Active since Jan 2011
21 Jan 2016, 15:30
REFUSES TO TAKE ME OFF THEIR DATA BASE & HARRESSME
I closed my account with the above company a while back. The call centre agents still call me every month and even over a weekend. After numerous emails and speaking to the team leader instructing them to stop harassing me and to take me off their data base, they continue with their harassment's. I get called during working hours and get called by my first name as if they are on talking terms with me. <br> I am going to take this further as my privacy and time is being wasted despite numerous attempts to get them to stop.
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Replies (1)Homechoice's replyOfficial
22 Jan 2016, 12:49Hello wilsony,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Homechoice's reply22 Jan 2016, 12:49
Official
Hello wilsony,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
