1 reviews | Active since Aug 2016
Refused to Settle the Account number: ***
On 15/05/2024 I asked my wife to go and settle the account of Homechoice at Mall of Tembisa. She was then given the settlement letter of which the amount was R16018.00 and it's supposed to be paid before 22 May 2024. Then she settled the account R16018,00 and she told the lady who assist her that she must close the account because she is no longer able to carry on with the account and she said the lady agreed to close it. What surprised us is that the slip is appearing different. Amount received: R16018,00 Installment account: Balance : (R0.54) Now due : ( R0.54) If it's been closed like we requested why is it still having balance on it? Homechoice Please close that account for us. And we request you to provide us with a paid up letter. On the slip must be zero.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
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Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team