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Theresa R
1 reviews | Active since Sept 2018
28 Jun 2024, 09:58
Refuse to update paid up accounts
I'm still waiting for you guys to update my credit score since February last month you said it takes 21 days it's 90 days already ..please can someone help remove is marking at itc or I will be taking it to the media ..I'm so tired now .this account has been paid up and still reflecting as in arrears.
Helpful (0)
Replies (3)0
Replies (3)
Homechoice's replyOfficial
28 Jun 2024, 10:13Hi Theresa,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply28 Jun 2024, 10:13
Official
Hi Theresa,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
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Theresa R's updateReviewer Update
28 Jun 2024, 10:18I keep getting this message when are u resolving my issue it's been months ans promises of 21 days
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Theresa R's update28 Jun 2024, 10:18
Reviewer Update
I keep getting this message when are u resolving my issue it's been months ans promises of 21 days
Homechoice's replyOfficial
02 Jul 2024, 12:59Hi Theresa,
Thank you for reaching out to us.
Kindly check your emails as we have sent you feedback regarding your dispute.
Regards
Candice
Thank you for reaching out to us.
Kindly check your emails as we have sent you feedback regarding your dispute.
Regards
Candice
Homechoice's reply02 Jul 2024, 12:59
Official
Hi Theresa,
Thank you for reaching out to us.
Kindly check your emails as we have sent you feedback regarding your dispute.
Regards
Candice
Thank you for reaching out to us.
Kindly check your emails as we have sent you feedback regarding your dispute.
Regards
Candice