DD
Dorothy D

1 reviews | Active since Oct 2014

01 Sept 2015, 09:40

Refusal to update my contact details

Attention Homechoice,<br> <br> Please can you urgently change the work contact number that is on your system.<br> <br> My work telephone number is ***<br> <br> I called your call centre this morning and spoke to Odwa who refused to update my details even after verifying me with security questions and giving me information an the status of my account. <br> She also had a bad attitude, instead of giving me alternatives, she tells me that she is not going to change my number because I could not verify the number that they have on the system. I had to ask her what the solution would be instead of her informing me of a solution.<br> <br> <br> <br> Why must I do an affidavit to update my contact number , yet you give me information on my account anyway, so why not just update my contact number.<br> <br> I refused to make an affidavit to state that my work contact number has changed.<br> <br> If these details are not updated immediately I will no longer purchase any product at Home Choice and I will cancel my current order.<br> <br> I purchased the Newton Kitchen Unit- non-beige Item no: 73395 and I deposited cash to the amount of R1208.90 into your Standard Bank Account on 31/08/2015.<br> <br> Please can you update my work telephone number as requested

0
Replies (1)
Homechoice
Homechoice's reply14 Sept 2015, 15:04
Official
Hello dorothy.diaz@,

Thank you for allowing us to assist you and for taking the time to provide us with this positive feedback.

We will be sure to share your response with Michelle and the rest of the Customer Support Team.

Kind Regards
HomeChoice Customer Support Team