Refusal to replace faulty and damaged lounge suite

In Dec'14 I took delivery of a lounge suite at 19h00 early evening. The delivery staff gave advise on how to assemble the furniture. We had to assemble it ourselves, only to notice that some of the furniture were damaged and faulty. I contacted the Customer Service Dept at Homechoice the following morning and was informed that someone will call me back. After no comm. received by 16Jan15, I phoned again and was given an email address for Rochell Frans to forward photos of the damage/faults. Again I was informed someone will be in contact. Again no one contacted me, but when I phoned them I was told my 'claim has been rejected' due to the fact that we 'broke the policy' by assembling the furniture ourselves. I refused to accept this and was told a manager will contact me. I was contacted about 2 weeks later by a staff member who repeated the 'broken policy' statement. I again refused to accept this, in my opinion, Homechoice staff broke the policy by not offering to assemble the goods and not informing me that it is their 'policy responsibility' to assemble the goods! Again 'the matter would be escalated', but the only contact made was a statement in the post!