CS
Clerrance S
1 reviews | Active since Dec 2015
21 Dec 2015, 15:53
refusal to refund
In May 2015 I opened an account with homechoice and took bedding worth around R8000 which I happened to overpay . I subsequently requested a refund and the consultant who helped me said the money will be in my account after 7 working days. The application was done on 26 Nov 2015, to date they still haven't paid my money back. I have tried several times to call them but their consultants tell me different stories. I've been patient but Ot seems like now I'm spending more of my money in an attempt to get back what is rightfully mine.
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Homechoice's replyOfficial
29 Dec 2015, 15:30Hello clarey_stg,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply29 Dec 2015, 15:30
Official
Hello clarey_stg,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team