REFUND REQUEST

At the end of November 2017 I paid my homechoice account in full and had some credit available to me. I called them asking for my refund. I was told the refund would be paid to me within 14 working days. In my mind the 14th day would have been on the 15th however when I called I was informed that the refund would be paid on the 18th. Yesterday I made enquiries to follow up because the said refund was not reflecting in my account. I was attended by 2 call centre agents who were very rude and abrupt. The 2nd one I spoke to was SIPHIWO very abrupt as well, she advised that her team leader would call me back. This never happened. Today is the 19th no refund paid into my account. Its strange that when one owes them you get phone call after phone call, everyday and at any time that suits then and yet when its their turn to pay, one has to make endless call to them. I am glad I finished that account for good.