PM
Princess M
1 reviews | Active since Jul 2016
20 Jul 2016, 08:37
Refund ***
<p>I placed an order and paid R3800 cash, I did not get the order on enquiry I was told that they are out of stock. I immediatedly asked for the refund on the 15June 2016. Up until today I have not received my refund, I have been calling and emailing they keep on telling me lies that they processed the refund. This will be my last dealing with homechoice. </p>
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Homechoice's replyOfficial
21 Jul 2016, 10:30Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply21 Jul 2016, 10:30
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,