refund re embersed not passing the buck as I have dealt with rude person

I ordered a duvet from home choice and when they delivered the parcel it was a wrong duvet, I then called them I dealt with a rude person telling me that, I ordered the duvet from the consultant over she is going to request the recording, she then told me that I ordered as she listened to the recording, I didn't even listen to that recording. I was told that I need to send the duvet back via post and I will be re embersed for the postage it's going to a month and a half now no one is calling about my refund but when they want to buy they call every day, I m really upset and ****ed about this company won't ever order anything from them. I just want my money that's all