Refund Owing

On the 30th December 2020, three payments was billed by Homehoice due to a system error for a cash transaction. I immediately contacted my financial institute to have the money reversed which was unsuccessful due to the money already being transferred to Homechoice. I then immediately contacted the call center who was absolutely useless as they could not locate the funds. To date I have sent numerous emails, numerous phone calls and have not received ANY feedback regarding the refund!!! Customer service is non existent! This company legally owes me R1863.00 and NOBODY is willing to assist.