Refund outstanding since 5 May

I returned goods on 5 May in terms of the 14 Day money back guarantee, it was confirmed goods received and my credit would be processed within 5-7 working days, this was not done, on numerous follow ups thereafter I was assured my account would be credited within 48 hours due their oversight and not processing my credit correctly. To date and after numerous e-mails and phone calls the amount of R 9077 has STILL not been credited to my account, even again after being assured yesterday morning it would be processed urgently. The service I have received from Homechoice is appalling and unacceptable as it has been outstanding since 5 May 2015, They have not phoned me once to address the issue (6 emails were sent querying this) and their only response to my mails are they are processing my credit which never materialises.<br> The service and feedback I have received regarding this matter is totally unacceptable, I was advised when I purchased a lounge suite that there is a 14 day money back guarantee on returned goods, Clearly they do not live by this claim, once they have your money, customers must have such a hassle to get a refunded. <br>