MD
Maphelo D
1 reviews | Active since Jul 2016
16 Sept 2016, 05:20
Refund of R3864 at HomeChoice
<p>I'd like to complain about HomeChoice since beginning of 2016 promised to refund the money that I've been overpaid at HomeChoice and HomeChoice consultants that been calling and sending emails to them their response is wait for 10-15 working days after that no money on bank account they needed my statement and I emailed to them, they saw and we processed it again wait 7-14 working days now those days are over and their response now said I must wait for 7 working days actually am going to 3months now waiting for refund and receiving empty promises and waisting my money by calling them and emailing! My refund is R3864.</p>
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Homechoice's replyOfficial
16 Sept 2016, 09:26Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply16 Sept 2016, 09:26
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team