Refund of Headphones

Subject: Request for Refund

Hi,

I purchased a set of headphones in November last year. They worked fine for several months until they stopped charging and one side started glitching, even at the lowest volume. I emailed HomeChoice for advice on how to return them under warranty. They provided me with a return code and instructed me to take the headphones to the nearest showroom.

I returned them on May 2, 2024, and was told to wait 30 days for either repairs or a replacement. I received a return receipt with my details. After 30 days, I hadn’t received any communication, so I went back to the store. They informed me there might have been a delay with their courier and suggested I return in a day or two for an update.

Fast forward two months: when I checked in again, they said there was a chance my headphones had been misplaced or lost. The manager promised to email the head office for guidance. It has now been five months, and I have yet to receive any feedback.

At this point, I no longer want the headphones; I just want a refund.

Thank you.