REFUND NOT PROCESSED SINCE 31 JULY 2015

I made a purchase from Homechoice in JULY 2015 paid them promptly via eft. receiving my order I found it was not what I wanted and adhered to their 14 day return policy. They received my return on July 31st. I was not notified that the credit was sitting in my Homechoice account until I called to find out where my money was on August 25th only to be told you have to make 7- 14 days for payment to be processed. Until today there was no payment and when I made another call I was told I was already paid on August 27th, 2015. I checked my bank account while I had the lady from the call center on the line - NO PAYMENT reflected on my account . She should be providing me with proof of payment so that I could take this up with my bank but instead I was repeatedly asked to send them my bank statements to prove that I had not receive this payment. This, o me is *********, the company has a policy to look through my personal bank account when they have erred or they just use this to keep customers money for longer. I was not comfortable with this and the manager refused to talk to me, I begrudgingly faxed my statements and was told I will have to wait a further 14 days. I want my money.