JP
Jaunita P
1 reviews | Active since Mar 2026
08 Mar 2026, 16:54
Refund not done for goods returned
I purchased duvet cover set online from HomeChoice .I was not happy with what I received and returned it at the store Midlands Mall HomeChoice .I'm still awaiting my refund.I paid with my visa card .This whole process is an absolute nightmare
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
09 Mar 2026, 08:47Hi Jaunita,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply09 Mar 2026, 08:47
Official
Hi Jaunita,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
JP
Jaunita P's updateReviewer Update
09 Mar 2026, 17:28Good Day
I have emailed you the goods return form .Please can this be sorted out ASAP. I also can't understand why you could not pick up all this information on your system .
I have emailed you the goods return form .Please can this be sorted out ASAP. I also can't understand why you could not pick up all this information on your system .
JP
Jaunita P's update09 Mar 2026, 17:28
Reviewer Update
Good Day
I have emailed you the goods return form .Please can this be sorted out ASAP. I also can't understand why you could not pick up all this information on your system .
I have emailed you the goods return form .Please can this be sorted out ASAP. I also can't understand why you could not pick up all this information on your system .
JP
Jaunita P's updateReviewer Update
13 Mar 2026, 20:30Still awaiting proper feedback from HomeChoice return the goods two weeks ago at Midlands Mall store.I was informed by Note the parcel is still at the showroom, we are arranging for the parcel to be return to our main warehouse. There is no time frame we can provide you at this time Candice Rittels This is absolutely outrageous.
JP
Jaunita P's update13 Mar 2026, 20:30
Reviewer Update
Still awaiting proper feedback from HomeChoice return the goods two weeks ago at Midlands Mall store.I was informed by Note the parcel is still at the showroom, we are arranging for the parcel to be return to our main warehouse. There is no time frame we can provide you at this time Candice Rittels This is absolutely outrageous.