REFUND FROM HOME CHOICE

Good day. I went to Home Choice shop in Pretoria on the 29 May 2020 to buy few blankets and duvets for My family in Limpopo. In the first place I was not told that they don't keep stock which means I won't get out of the shop with what I went there to buy. I only learned that at the till point and agreed to continue with the purchase as I thought 5 days of waiting is not bad. later that day when at home I receive an sms that says my delivery will delay for 3 to 5 WEEKS. No call no nothing, I went to the shop the following day to ask for my refund because weeks is not what we agreed upon. They said they need my bank statement in order to process my refund. When I go to the bank to print my statement the transaction did not show so I had to wait for Monday. Indeed I went to the bank first thing on Monday morning and emailed it to the shop. I called after to check if they received it and Fezile Nkosi confirmed that they did and I must expect my refund within 72 hours. Now my problem is 72 hours have passed but no money in my account and I need to go and buy blankets in another shops with stock before my family get infected by COVID-19 in this cold in Limpopo. MY CUSTOMER NUMBER IS ***. Kindly assist, regards