refund due but no account number on system

When I called for my refund the Lady said my banking details were not taken, but after calling them two times in a week nobody told me that. its the eight day now iam waiting for a refund. their calls are recoded but they cant play back and get my banking details call *** the lady gave me two different names now when I asked for the recent call ref first said Precious at the end of the call she said Zama. ref***.<br> I first ordered last month got my order but they didn't tell me there change only when I order the second time they told me thee is change. with this resent order I added on the amount, they did not have stock asked for refund they said I must call accounts department I did, the Lady took down everything my details and banking details. aim their client their service is very poor I had to use my airtime to call them every time about this order.<br> whilst they call me every second day forcing me to order I want my money R700 and they must remove my number on their system stop calling me because they render a unprofessional service.