1 reviews | Active since Sept 2023
Refund delay
A week ago i had in error paid R4003 to Homechoice instead of R400, i have since been calling and emailing to find out when my refund would be done, they keep asking for a bankstatement which i have sent maybe over 6 times now. each time i call they say they are unable to open the pdf doc so i resent a screenshort which till today they say they havent received. Each time i have called i have spoken to different agents with attituides , the one guy even hung up on me after 20 minutes of holding on. i am dissapointed and very angry with their customer service. Now the latest call i made they say i would have to go to their offices as they are unable to assist telephonically - all this cos they refuse to do their work 100%..
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely,
The Customer Support Team