lM
lorraine M

1 reviews | Active since Mar 2014

27 May 2022, 20:45

Refund

Hello Peter Hello Peter kindly assist me on this matter On the 12 April 2022 I purchased comforters set order Code 824675 1X Malory 15 piece Essentials queen assorted at home choice Rustenburg Mall cash an amount of R3599 on the 27. I went to collect the package on the 27 Aoril2022 .On my arrival at home I found that the comforter were not of good quality and it doesn't worth 3599.i returned the comforters on the28 April 2022 everything including the packaging and papers that comes with the parcel.i was told that the return procedure will take 3 weeks cause the store has to return it to head office where the parcel recorded and will be credited .I went to the store on the 17 to collect my money only to find that the package stilling stores and I was told they will be sending them during that week.i went again today the 27 may 2022 the package is not returned and it a month since i returned the comforters. I went twice I'm am using petrol to travell to homechoice rustenburg mall . I want my refund and my traveling money cause I'm temporarily stay with my mom at mogwase which is 116 km because she is sick.i went to home choice twice . When I go it will be my 3rd time going to home chioce

0
Replies (2)
lM
lorraine M's update27 May 2022, 21:04
Reviewer Update
Bad
Homechoice
Homechoice's reply28 May 2022, 12:20
Official
Hi Lorraine.

We’re very sorry to hear about the poor service you experienced. 
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We will be in contact with you shortly to assist in resolving the issue.

Thank you. 
Homechoice