1 reviews | Active since Jan 2016
REFUND
<p>I ordered a pot set in February and made immediate EFT payment. I was later told the pots I ordered are out of stock. I then was told to wait for stock availability. I then arranged for the money -R3500 - to be refunded to my bank account. I have yet to receive the refund and have made numerous calls to follow up on it. Everytime I follow up, I get told to wait 7-14days. </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team