SM
Sinah M
1 reviews | Active since Apr 2015
13 Dec 2016, 15:45
Refund
<p>After Homechoice failed to deliver my goods, i requested a refund of R4140.91on 02/12/2016, was phoned by Firdous Abdulla on 06/12/2016, after writing to Hello peter, who asked me to send her the proof of payment so she can send my query to the relevent department for my refund to be processed, i did, so, & she responded acknoledging she got the proof of payment, but i still haven't recieved my payment. Homechoice has bad customer service, it's so bad that I can't even recommend it to other people,ther service is so poor.</p>
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Homechoice's replyOfficial
14 Dec 2016, 08:04Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply14 Dec 2016, 08:04
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,