TK
Tshepo K
1 reviews | Active since Feb 2016
24 Feb 2016, 22:13
Refund
I cancelled my order because of delivery nightmare. I called to cancel and get my refund on the 1st of February and I was told it would be done in 14 days. I waited 22 days to be refunded, until I called on the 23rd February. Then they tell me they will start the process of refunding me as if I never told them I want my money back. The money will be refunded in 7 to 10 working days. <br> <br> First of all they never called and never told me to call them, now I have to wait about 2 weeks for them to just transfer what's mine, what's difficult about that. <br> <br> That's very disappointing from Homechoice I wish they could improve their service and take customers serious.
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Replies (1)Homechoice's replyOfficial
25 Feb 2016, 14:39Hello Khomtp ,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply25 Feb 2016, 14:39
Official
Hello Khomtp ,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
