EB
Ellen B
1 reviews | Active since Jan 2016
22 Jan 2016, 11:08
Refund!!!
I purchased a sewing machine from Homechoice last year in August, after 3 months the machine stopped working. So I sent it back they said the machine was faulty and they can't send me a replacement because the don't manufacture it anymore, So they said they refund me all the money I paid for the machine. I requested a statement and still haven't received anything. I am very disappointed in the manner that their handling the matter and the call centre agents are no helpful at all. I don?t think i will be buying anything from them again.
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Homechoice's replyOfficial
22 Jan 2016, 13:00Hello EllieB,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Best regards,
Homechoice's reply22 Jan 2016, 13:00
Official
Hello EllieB,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Best regards,