CT
Charne T
1 reviews | Active since Jan 2016
20 Jan 2016, 11:17
Refund
I placed a cash order on 28 December 2015 and received the confirmation. Order number ***1. When I contacted Home Choice about the order, they said they never received it.<br> I am on debt review and therefore I ordered the goods as a cash sale. I paid the full amount and the money went to my account. I have spoken to a Mark and he requested that I email his supervisor: [Email Removed] which I did, but I get no response from anybody.<br> I need you to either create a cash account and deliver the goods or refund the money, as I ordered it for someone else and now they want their money back.<br>
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Homechoice's replyOfficial
22 Jan 2016, 12:20Hello theronc5,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Homechoice's reply22 Jan 2016, 12:20
Official
Hello theronc5,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.